LUXE JUMP SADDLE PAD - BURGUNDY

At Philly's Equine, we strive to ensure that your orders are processed and delivered to you in a timely and efficient manner. Below, you'll find details about our shipping policy to guide you through the process:

1. Processing Time:

• Orders are typically processed within 1-3 business days after payment confirmation.
• During peak seasons or promotional periods, processing times may vary. We appreciate your patience during such times.

2. Shipping Methods:

• We offer various shipping options to cater to your needs, including standard and expedited shipping.
• Shipping rates and delivery times vary depending on your location and selected shipping method.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of your order and your shipping address.
• You will be able to view the shipping cost during the checkout process before finalizing your order.

4. Shipping Destinations:

• We currently ship within the Australia. Unfortunately, we do not offer international shipping at this time.

5. Delivery Time:

• Estimated delivery times vary depending on the shipping method selected and your location.
• Standard shipping typically takes 3-7 business days for delivery.
• Expedited shipping options are available for faster delivery, with delivery times ranging from 1-3 business days.

6. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can use this tracking information to monitor the status of your delivery and estimated arrival date.

7. Shipping Restrictions:

• Some items may be subject to shipping restrictions due to size, weight, or regulatory reasons.
• Please refer to individual product pages for any shipping restrictions or special handling requirements.

8. Shipping Updates:

• In the event of any delays or issues with your shipment, our customer service team will notify you promptly and provide updates on the status of your order.

9. Shipping Partners:

• We partner with reputable shipping carriers to ensure reliable and secure delivery of your orders.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance. Thank you for choosing Philly's Equine for all your equestrian needs!

At Philly's Equine, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and return policy to make the process as convenient as possible. Please read the following guidelines carefully:

1. Eligibility for Returns:

• To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.
• Returns must be initiated within 30 days of the delivery date.

2. Non-Returnable Items:

• Some items are not eligible for return due to hygiene or safety reasons, including but not limited to personalized or customized items, grooming products, and certain intimate apparel.
• Final sale items are also non-returnable.

3. Return Process:

• To initiate a return, please contact our customer service team to request a return authorization (RA) number.
• Once you have received your RA number, securely package the item(s) you wish to return, including all original packaging and documentation.
• Clearly mark the RA number on the outside of the package.
• Ship the package back to us using a trackable shipping method of your choice. Please note that return shipping costs are the responsibility of the customer.

4. Refund Processing:

• Upon receipt and inspection of the returned item(s), we will process your refund within 1-3 business days.
• Refunds will be issued to the original form of payment used for the purchase.
• Please note that shipping fees are non-refundable.

5. Exchanges:

• If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

6. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly.

7. Return Shipping Address:

• Please contact our customer service team to obtain the correct return shipping address.

8. Refund and Return Policy Updates:

• Philly's Equine reserves the right to update or modify our refund and return policy at any time. Any changes will be reflected on this page.

If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team for assistance. Thank you for choosing Philly's Equine—we appreciate your business!